Cancellation policy

 

This policy applies to consumer purchases made in the SEEMEN UB online store and forms part of the contract between you and the seller. The seller is SEEMEN UNGDOMSBEDRIFT (SEEMEN UB), Org. No. 936 587 224, business address Kongshavn videregående skole, Kongsveien 30, 0193 Oslo, Norway. Customer service can be reached at seemenub2@gmail.com and by phone at +47 938 17 112.

A binding agreement is formed when you place an order and receive an order confirmation from SEEMEN UB. Prices are shown in NOK and the total amount payable, including any applicable taxes and shipping costs, is displayed at checkout before you place the order.

We may offer different purchase options, including in-stock purchases, pre-orders, and deposit-based reservations with deferred payment of the remaining balance. For in-stock purchases, payment is normally captured immediately at checkout and the goods are dispatched as stated at checkout. For pre-orders, the product is not yet in stock and will be dispatched on, or within, the estimated dispatch window stated on the product page or at checkout.

For deposit-based reservations, you pay the deposit at checkout as part-payment of the total price, and you authorise SEEMEN UB to collect the remaining balance before dispatch using the payment method chosen at checkout, or via a payment link or customer portal if made available. SEEMEN UB will provide advance notice before attempting to collect the remaining balance (normally at least 48 hours). You are responsible for keeping payment details up to date. If collection fails, we may request that you complete payment or update your payment method; if the remaining balance is not paid within a reasonable time after written notice, we may cancel the order and refund any amounts paid, unless dispatch has already occurred.

If you contact us before dispatch and request cancellation, we will normally treat this as a withdrawal and cancel the order without undue delay. If the goods have already been dispatched, cancellation is handled under the statutory right of withdrawal after delivery as described below.

As a consumer, you have a statutory right to withdraw from the purchase without giving any reason within 14 days. For goods, the withdrawal period runs from the day after you (or a person you designate, other than the carrier) receive the goods. You may exercise the right of withdrawal by sending us a clear written notice (email is sufficient). You may use a standard withdrawal form, but any unequivocal statement is accepted if sent within the deadline.

If you withdraw, SEEMEN UB will refund all payments received from you, including standard outbound shipping (but not any extra cost if you chose a more expensive shipping method than our standard option), without undue delay and no later than 14 days from the day we receive your withdrawal notice. We may withhold the refund until we have received the returned goods or you have provided documentation showing that the goods have been sent back. You must return the goods without undue delay and no later than 14 days from the day you sent the withdrawal notice. Unless we agree otherwise, you bear the direct cost of returning the goods. You may examine the goods to the extent necessary to determine their nature, characteristics and functioning; if you handle the goods beyond what is necessary, you may be liable for any reduction in value.

The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised. It also does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken after delivery, where this exception applies under mandatory law.

This policy does not limit your statutory rights if the goods are defective, you receive the wrong item, or the delivery is delayed beyond what was agreed. In such cases you may have remedies under Norwegian consumer purchase rules, including the right to demand repair or replacement, and in certain cases price reduction or cancellation. The complaint period is normally two years and can be up to five years for goods intended to last significantly longer, and you must complain within a reasonable time after discovering the issue.

If a dispute arises, please contact us first so we can attempt to resolve it. If we cannot resolve the matter, you may seek guidance from the Norwegian Consumer Council (Forbrukerrådet) and you may submit the dispute for mediation through the Norwegian Consumer Authority (Forbrukertilsynet). If mediation is unsuccessful, the matter may be brought to the Consumer Disputes Commission (Forbrukerklageutvalget), where applicable.

Contact details in the first paragraph are taken from your business plan draft. Org. number and business address are based on publicly registered company information. 

Key withdrawal rules (14-day period, return deadline, refund deadline, right to withhold refund until return/proof, and return costs) are based on the Norwegian Cancellation Act guidance and the Consumer Authority’s standard conditions.

Complaint periods and dispute-resolution routes are based on official Norwegian guidance (including complaint deadlines and the Consumer Disputes Commission).